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ESP Careers: Clerical Services

One Education Workforce Serving The Whole Student!

About Us and Our Work

  • 76% of us work in school buildings, and 19% work in central office and administration buildings.
  • 25% of us work with special education students. 37% have been asked to give medications to students.
  • 91% of us work full time. On average, we work 11 months a year.
  • 98% of us are female. 81% of us are married.
  • Our average age is 52.
  • 71% of us have at least some college.
  • On average, we have been NEA ESP members for 11 years.

We are experienced: 12.4 years is the average we have been working in our field. We have been with our current employers 11.5 years.

We are committed: 89% of us currently plan to stay in the ESP field, and 67% plan to stay in our jobs until we retire.

We're the second largest ESP job group: within NEA's nine K-12 ESP job groups, we are the second largest, making up 17% of the ESP membership. With approximately 405,000 clerical services ESPs working in the nation's K-12 public schools, we are also the second largest, making up 18.6% of the U.S. K-12 ESP work force.

We live in our school districts: 77% of us live in the school districts where we work.

We are active in our communities: 80% of us volunteer in community organizations.

We are focused on student safety: 64% have intervened to prevent bullying behavior in school or stop school violence, such as intimdation or harassment.

Our Workplace Conditions and Issues

Our jobs need to be better defined. For those of us who have a job description, 22% feel it does not accurately describe the kind of work we do. 14% have no written job descriptions. 51% are often or sometimes asked to perform duties outside of our job descriptions.

We interact closely with parents and the public, often in situations of stress, conflict, or crisis. We also supervise students, including student workers and students who are being disciplined through office detention. We sometimes work with students who are ill or have special needs.

Many of us want more opportunities for professional development and in-service training. We need training with new computers and software in order to meet our ever-changing job expectations. We enjoy our freedom to decide how to do our jobs and the personal fulfillment we get from our work. We'd like better wages and benefits and more chances for promotion and advancement.

How We Help Make Public Schools Great For Every Student

We provide courteous and helpful assistance to school and office visitors. We are on the front lines of all office operations, working in settings from schools to administrative offices to transportation facilities. We interact daily with students, parents and staff, and make our first impression a lasting impression about our school and its district.

Clerical Services ESPs: Who We Are

  • Secretaries and Stenographers
  • Typists and Word Processors
  • Administrative and Office Assistants
  • Bookkeepers and Accounting and Financial Assistants
  • Data Entry, Payroll, and General Office Workers
  • Registration, Records, and Attendance Technicians
  • Receptionists and Telephone Operators
  • Couriers
  • Nonmanagerial Office Supervisors


Visit the ESP Publications page and download a copy of the Who We Are brochure to learn more about ESP Careers!

How We Advocate For Students